Consult your computer documentation for details on how to enable the USB Port.ĥ. Make sure that the USB port is enabled in your computer BIOS.

If either HID or this driver does not display, proceed with the steps below.Ĥ. You should see a driver called American Power Conversion USB UPS. From the Device Manager select Human Interface Devices (HID). Schneider Electric FAQ FA159743 discusses how to switch drivers.ģ. Note: If configuring for native shutdown via Control Panel - Power Options then the driver should be HID UPS Battery.

Go to the Windows Control Panel - All Control Panel Items - Device ManagerĢ. Troubleshooting Windows USB Communications ġ. For Smart-UPS models SMT, SMX, SMC, SURTD it is not possible to test serial com using PuTTY or other like tools. See the 'Checking UPS Communications on Windows' section of the PowerChute Business Edition Installation Guide for more information. Troubleshooting Windows Serial Communications Try debugging the COM port with a tool like PuTTY - using 2400 as the baud rate for Smart-UPS models SU, and SUA. If you wish to change from a USB port to a serial port, you must re-install the PowerChute Business Edition Agent. The communication port is no longer configurable within the Agent in v9.5+. Make sure that PowerChute Business Edition is configured to use the correct communication port.Ģ. If the system is still unable to communicate, proceed to the next step. With the correct cable attached, stop and restart the PowerChute Business Edition Agent service, 'APC PBE Agent'. If you are installing or upgrading PowerChute Business Edition with no UPS attached, and you are asked to manually choose either a DB9 or an RJ45 port: choose the DB9 port.ġ. Some UPS devices have both the DB9 and RJ45 port types (e.g. For USB communications, the cable must be USB-IF certified. Note: The serial communications cable is not a standard RS-232 cable and differs depending on the UPS type. If you are using USB communications, make sure that the USB cable that came with the UPS is connected from the USB port on the UPS to the USB port on your computer.

If you are using serial communications, check a) that you are using the serial cable that came with the UPS and b) that it connects the serial port on the UPS to the serial port on your computer.ģ. Check that the PowerChute Business Edition Agent service is running, named 'APC PBE Agent'.Ģ. Resolution: Troubleshooting Communications on Windows See resolution / troubleshooting for list

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